Refund Policy

The short version

If the product does not work, we fix it, replace it or extend your licence. If it works and you simply changed your mind, we cannot refund a key that has already been delivered.

1. Digital goods and the right of withdrawal

Licence keys are digital content delivered immediately. By completing your order you ask for immediate delivery and accept that you lose the statutory 14-day right of withdrawal once the key has been sent. This is standard for digital goods in the EU.

2. When we replace or extend

You are covered, no questions asked, if:

• the key does not activate
• the product is broken or unusable at the time of purchase
• the product goes down for maintenance during a paid subscription — we extend your licence by the downtime
• you were sent the wrong product or duration

Open a ticket on Discord with your order email and we handle it.

3. When we refund in money

If we cannot deliver at all — the product is discontinued, or we are unable to supply your key — we refund the full amount to your original payment method. Crypto payments are refunded in the same coin, at the amount received.

4. What is not refundable

• A game account ban or suspension
• Change of mind after the key has been delivered
• Your hardware or operating system not meeting the requirements listed on the product page
• Failure to follow the setup guide, when support could have resolved it
• A key that has been shared, resold or leaked

5. How to make a request

Open a ticket on our Discord within 7 days of your order, with the email used at checkout and a short description of the problem. We reply in under 10 minutes on average and settle most cases the same day.

6. Chargebacks

Please talk to us before contacting your bank. A chargeback opened without contacting us first results in immediate revocation of your keys and a permanent ban.